About the Dresses
I Would Like to Place an Order
I Have an Order
About the Dresses
Q: Â Are all of the dresses on your site authentic designs?
A: Â We are an authorized retailer for all of the designers that we carry and all of our dresses are original pieces.
Q: Â How do I know what size to order?
A: Â Sizing varies by designer, the style of the dress and is determined by the measurements for your bust, waist and hips. We suggest that you choose the size that comfortably fits all of your measurements. If you are in between sizes we recommend that you select the larger size so that you may have it tailored for a perfect fit.
Q: Â How do I determine my measurements?
A: Â We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you'd want your dress to fit.
Â Â Â Bust-Standing up straight, with your arms at your side, measure the fullest part of your chest.
Â Â Â Waist-Measure the narrowest part of your torso, or where your waist creases when you bend to the side.
Â Â Â Hips-Standing up straight, measure the fullest part of your hips.
Q: Â According to the size chart I am a different size than I am used to wearing. Why is that?
A: Â Dresses are sized differently than regular clothing so the best size for you might not be the one you're used to wearing. We recommend that you choose your size based on your measurements and the dress' size chart.
Q: Â How can I see a item in another color?
A: Â If a item is not pictured in the color you are looking for, you can contact us to request an image or description of the color you are interested in.
Q: Â How long are the dresses?
A: Â Length varies by the style and designer, however full-length gowns generally measure 55-60"(140-152cm) from the collarbone to the bottom hem and short dresses range from 27-32"(68-80cm). These measurements are based on the height of our models (5'9"). Contact us to request the length of a particular design.
Q: Â How can I tell what kind of fabric a item is made of?
A: Â If the type of fabric is not included in the product description we would be happy to find out for you. Contact us to request more information.
Q: Â Do your dresses come with shawls?
A: Â Most evening dresses come with a sheer matching shawl. You can contact us to find out if the dress you're interested in comes with a shawl.
Q: Â Can I order extra fabric?
A: Â Extra fabric is subject to availability and usually takes 4-6 weeks to ship. The cost is generally from $20-$80 / yard, depending on the type of fabric. Contact us for availability and pricing.
Q: Â Can I order a dress to my measurements or design specifications?
A: Â The dresses on our site are only available in the style, colors and measurements shown on the site. Our designers are unable to accommodate special requests for design. You may be able to have a dress altered to your liking by a professional tailor or seamstress.
Q: Â What is your return policy?
A: Â Due to the nature of our products we are not able to accept returns for non-faulty items, items which have been worn, or the tags removed. All products are thoroughly inspected by our shipping department to assure that you receive your garments in perfect condition. Exchanges are only granted for the same style, color and size. We understand that an evening gown is a significant purchase and we're here to answer any questions you may have before you decide to place an order. You can contact us via e-mail or call us at (212)840-0846 Monday-Friday 9am-10pm and Saturday 11am-5pm.
Q: Â Are all of the items on the site available now?
A: Â Many of the styles shown on our website are available to order. However, it may not be available in a specific size or color. Some items may be Special Orders and not be available for immediate shipment. Contact us to find out the estimated ship date for the item you are interested in. Please include the style number, size and color of the dress and the date you plan to wear the item (your "wear date").
Q: Â What does it mean if a dress is only available by special order?
A: Â Special order items are designs that are not in stock but can be ordered from the designer. Specially ordered items will generally ship 10-12 weeks from the date of your order confirmation. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your card will be charged. Special orders cancelled after confirmation are subject to a restocking fee of up to 50%, as Special Orders are cut specifically for you!
Q: Â What does it mean if a dress has a Pre-Order date?
A: Â Pre-Order dates are given for items that are currently out of stock but are in production and will be available at a later date. Please note that these dates are subject to change.
Q: Â How long does standard shipping take?
A: Â Standard ground shipping within the US takes 3-7 business days, based on location. You can see the estimated shipping time for your location on the map
Q: Â Do you have expedited shipping?
A: Â We offer UPS Next Day Air, 2nd Day Air and 3 Day Select. Orders must be placed before 2pm EST in order to be processed the same day. Please note that expedited shipments cannot be sent to a P.O. Box.
Q: Â How much does shipping cost?
A: Â Standard ground shipping is free for orders over $200. Costs for expedited shipping and orders under $200 are determined based on your zip code and can be obtained by clicking on the, "Calculate Shipping," that is located below the dress description.
Q: Â Help! I need a dress right away!
A: Â We would love to help you find a dress for your event that is right around the corner. Call us to make sure the item you want is available for immediate shipment. (212)840-0846 Monday-Thursday 9am-10pm, Friday 9am-8pm and Saturday 11am-5pm. Items that are in stock and ordered before 2pm EST Monday-Friday can be shipped same day(pending credit card verification). Overnight shipment is not available for orders outside of the continental US.
Q: Â Can you deliver on Saturday?
A: Â Saturday delivery is available for orders placed after 4pm on Thursday and before 12pm on Friday, pending credit card verification, stock availability and availability of Saturday delivery service in your area. There is a premium charge of $30 for Saturday delivery.
Q: Â Do you ship internationally? How long does it take?
A:Â issuenewyork.com ships worldwide via UPS, USPS or DHL. Shipping takes 3-8 days.
Q: Â How much does international shipping cost?
A: Â Shipping fees range from $15-45 depending on location. ($15-25 for Canada)
Q: Â Do you offer expedited international shipping?
A: Â We are now offering DHL expedited international service with delivery in 2-4 business days, depending on your location. Expedited service is an additional $25 on top of the regular shipping costs. To select this as your method of shipment, simply indicate your preference in the comments section on the last page of the ordering process. Your credit card will be authorized for the additional amount when your order is processed. If you placed your order using PayPal we will send a request for the additional charges when your order is processed.
Q: Â How do you recommend I pay for my order?
A: Â We sometimes have trouble verifying international credit cards so we recommend that you place your order using PayPal, which is an easy and secure way to make online purchases. For more information visit www.PayPal.com. If you are unable to pay using credit card or PayPal we also accept money order, bank transfers and Western Union.
Q: Â What methods of payment do you accept?
A: Â Our preferred method of payment is PayPal. We also accept Visa, Mastercard, American Express, Discover, money orders, bank transfers and Western Union.
Q: Â Do you accept gift cards?
A: Â Please contact our office at 212-840-0846 if you to use a Gift Card as your method of payment.
Q: Â Do you charge sales tax?
A: Â Tax is only applicable for orders shipping within New York state, at a rate of 8.875%.
Q: Â When do you charge my credit card/PayPal account?
A: Â Your credit card/PayPal account will be authorized for the full purchase amount when your order is submitted. Your bank may hold these funds while the charge is pending. Your credit card/PayPal account will be charged when your dress is shipped or 26 days after your order is placed, whichever comes first. Orders placed for special order dresses will be charged upon confirmation.
I Would Like to Place an Order
Q: Â How do I place my order online with a credit card?
A: Â Select the size and color of the dress you would like to purchase and click, "Add to Cart." You will be taken to your shopping cart . From here you can continue to shop or proceed to checkout. On the first page of checkout you will enter your shipping and contact information. You will then be directed to enter your credit card information. Please note that if the billing address on your credit card is different than the address the order is to be shipped to we will need a letter of authorization from the credit card holder before we can process your order. After entering your payment information you will be prompted to review the details of your order, and if this is domestic shipment, you will choose the method of shipment. We also ask that you indicate your wear date when placing your order so we can make sure you receive your dress on time. Before your order can be submitted you must agree to our return policy. Check the box to indicate that you agree and then click, "Submit My Order."
Q: Â I don't have a credit card. How can I pay for my order?
A: Â You can open an account with PayPal and transfer funds directly from your bank account, or if you are unable to pay using PayPal we also accept money orders, direct bank transfers and Western Union.
Q: Â How do I pay for my order with a money order, bank transfer or Western Union?
A: Â Add the item you would like to purchase to your cart and proceed to checkout. After you enter shipping and contact information, instead of entering your credit card information, you will scroll to the bottom of the payment page and submit a request to submit payment by money order, bank transfer or Western Union. Once we determine stock availability we will contact you with the information you need to submit a payment. Q: Â How do I pay with PayPal?
A: Â Select the size and color of the dress you would like to purchase and click, "Add to Cart." You will be taken to your shopping cart where you will have the option to add our free gift with purchase, the Braza Add-a-Size bra insert. From here you can continue to shop or proceed to checkout by clicking, "Checkout with PayPal." You will then log into your PayPal account to complete your purchase.
Q: Â Can I place my order over the phone?
A: Â You can call us to place your order Monday-Thursday 9am-10pm, Friday 9am-8pm and Saturday 11am-5pm EST. Orders placed over the phone cannot be paid for using PayPal.
Q: Â How do I know if my order was accepted?
A: Â If your order was successfully placed you will be directed to the order confirmation page and given your order confirmation number. If you were not given an order confirmation number, but think that your order was submitted, you can contact us to find out if you have an open order and get your order number.
Q: Â Why was there an error checking out?
A: Â Checks out errors the credit card details were incorrectly entered or if the billing address does not match with the information provided by your issuing bank. Please refer to the error message shown. Contact us if you have corrected the problem and are still not able to successfully enter your order.
I Have an Order
Q: Â I've placed my order. Now what?
A: Â Thank you for shopping with issuenewyork.com! You will receive an order confirmation via email and will be able to track your order status online. Once your order has been processed you will receive another email with your estimated ship date or should your dress not be unavailable, a request from us as to how to proceed with your order.
Q: Â My shipping address and credit card billing address are different. What do you need to process my order?
A: Â We require a letter of authorization from the card holder in order to ship to an address other than the credit card billing address. Complete this form and fax it to us at (212)391-8213. If you are unable to complete this form you can send a scanned copy of the credit card holder's photo ID and a statement of authorization including your order confirmation number to firstname.lastname@example.org. Alternatively, you can have the dress sent to the billing address.
Q: Â The dress I ordered is not available. What are my options?
A: Â We would be happy to check the availability of any other styles that you may be interested in. Send us an email with the style number, size and color of the dress of the other style(s) you are interested in. If your next choice is available we can replace the original dress with the one that is available. If you are not interested in any other dresses please Contact us to cancel your order.
Q: Â How can I check my order status?
A: Â Click here and enter your order number and email address.
Q: Â Can I edit my order after it has been confirmed?
A: Â Contact us by phone or email regarding any changes you would like to make to your order.
Q: Â Can I cancel my order?
A: Â Orders that are pending can be canceled without penalty. However, if the order has been processed and has not yet shipped it can be cancelled but will be subject to a $35 restocking fee. Confirmed special orders and orders that have been shipped are subject to a restocking fee of up to 50%. To cancel your order send us an email or call us at (212)840-0846 Monday-Friday 9am-10pm and Saturday 11am-5pm.
Q: Â I am not satisfied with my purchase. How do I request a return?
A: Â All requests for returns must be submitted via within 3 days of delivery. Send an e-mail including your invoice number to email@example.com.
Q: Â Do you have a store where I can find your dresses?
A:Â issuenewyork.com is solely an online store and our offices are not open to the public.
Q: Â Do you have a catalogue?
A: Â We do not have a catologue but you can see all of the styles we carry on our website.
Q: Â How can I contact customer service?
A: Â Send us an e-mail. We're here Monday-Thursday 9am-10pm, Friday 9am-8pm and Saturday 11am-5pm EST.